Based in the heart of London, Ravensbourne is an innovative, industry-focused university sector college nurturing the talent sought in digital media and design careers. Ravensbourne houses a community of approximately 2,400 students and over 100 creative technology businesses, emphasising creativity and collaboration.
As per the traditional method of Institutions, Ravensbourne relied on UCAS for home based applications. Juggling between pen, paper, printers and spreadsheets; managing International admissions was quite a different story.
The institution was challenged with the inability to easily follow up on initial enquiries. Captured inside a spreadsheet received via an administrators email, manual action was required whereby the email addresses were uploaded to another system to send mailouts.
With at least five different routes, the institution was juggling various forms and form versions. Editing these meant waiting on technical support from the IT team, and analysing applications submitted required third party programmes. Creating reports from the data captured meant reverting back to spreadsheets.
The institution has over 100 agents and partners all across the world who contribute applications each recruitment cycle. The management of applications received through external partners was messy, with no default requirement. External partners would email or fax in information, often missing out important documents and requiring substantial follow up.