Q: Will the Institution’s information be accessible at all times without excessive delays?
Subject to SLAs, we aim to maintain a high level of availability through 99.9% server uptime, approved solution uptime, and Ping monitoring.
Q: What uptime is guaranteed?
Our hosting partner provides us with a 99.9% network uptime guarantee. The solution sits on a cluster environment. This means that in the event
of a single server failing, the service will be failed over automatically and continue running on the other server.
Q: Is it possible to integrate with the Institution’s existing third party systems?
Provided an API is available, we are able interface and integrate with third party systems.
Q: Does the product comply with DPA legislations?
HEIapply provides access and tools required to manage and clear personal data, helping Institutions comply with DPA legislation.
We are also registered with the ICO.
Q: Does the system reliably attribute access changes to data to the right individuals?
HEIapply keeps a full user audit trail. Audit tracking mechanisms are of two types and record all actions and events pertaining to access and changes to data.
Q: Can applicants use the system to track their application progress?
Applicants can log in to their portal and instantly access the status and or progress of their application.
Using their own user credentials, the individual can track this at any point.
Q: Can all available portals be viewed and used on mobile devices e.g. phones and tablets?
The system has been designed with responsiveness in mind and each portal is fully responsive whether accessed on a phone, tablet or PC.
Q: Can some applications have restrictive access?
HEIapply can allow restrictive access to some applications by providing direct a link and user reference.
If an access attempt is made by anyone who does not carry the correct user reference, they will be redirected to a login page.