If the Admin team have a technical support question, they can raise a Support Ticket in the system and it goes directly to our technical support team for resolution.
We have a Zero Support Desk Tickets objective, and you can expect your support tickets to be reviewed and resolved as quickly as possible – in line with our terms and conditions.
Connect with us on Skype, Join Me, Google Hangout, Zoom, Blue Jeans or your favourite collaboration/communication tool.
We will appoint you with an on-boarding account manager who will contact you within 24 hours to check your details
Once verified you will receive your login details along with an (optional) free 30 minute consultation where your on-boarding account manager will discuss and walk through some of the key system features that will allow you to meet your goals.
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What other customers are saying...
"Our ideas were listened to and taken on board, the HEIapply team also offered their own spin on things to make it even better and I have been extremely happy with the system"
- Aston University, Birmingham UK
"HEIapply-lite has introduced accountability, transparency and world class customer service to students applying direct"