e4f is an incubator programme dedicated to supporting the growth of technology companies in the West Midlands region of the UK. Based at the Innovation Birmingham Campus, e4f helps start-ups that use technology in innovative ways to launch, develop and grow their business.
Originally, e4f had a paper-based application process. The team forming the process was made up of internal and external members, lots of paperwork and endless email trails.
It had become laborious, time consuming and difficult for internal team members to keep up with the paperwork involved. Applications were either dropped off at the Reception, came in by post or via email. These were then all handled as print outs, before a selection of applicants were short listed, scanned and emailed back to reviewers.
Following email trails between the team members and applicants was also a struggle. In addition, fielding applicant follow up emails and calls became increasingly tough. With increasing interest from applicants, the amount of calls received prior and during the process doubled.
External team members provided reviews and feedback on applications via further email threads. This added to the load in terms of communication to chase and follow up on. There was also no way of ensuring that external reviewers were performing up to the standards and timescales expected.
Find out more about the solution that they subscribe to:
We used a blend of features and functionality to create the ultimate applicant journey for e4f Business Incubator applicants using the following solutions:
Application Management Software for Incubators and Business Hubs